CLS Health No-Show and Missed Appointment Policy
We at CLS Health (CLS) understand that you may at times need to cancel or reschedule an appointment due to emergencies or other unexpected issues. If you are unable to keep your appointment, please notify us at least 48 hours prior to your scheduled appointment time. You can reschedule or cancel appointments by calling your clinic. You can also utilize the Patient Portal for cancelling appointments.
PLEASE REVIEW THE FOLLOWING POLICY:
- Please notify the clinic at least 48 hours prior to your scheduled appointment should you need to change or cancel your reserved time. We keep a list of patients who need to be seen by our clinicians and, when possible, we offer cancelled appointments to patients on our waiting list to provide more timely care.
- If less than a 48-hour notice is given, the cancellation will be documented as a “No-Show/Missed” appointment and a $25.00 fee for the “No-Show/Missed” appointment will be assessed.
- If you do not present to the clinic for your appointment at the designated time, this will be documented as a “No-Show/Missed” appointment.
- After the first “No-Show/Missed” appointment, you will receive a phone call or letter reminding you of our “No-Show/Missed Appointment” policy. Our clinic staff will help you reschedule this appointment if needed.
As a patient of CLS Health, please note that it is your responsibility to plan appointments accordingly and to notify the clinic promptly if you have difficulty keeping your scheduled appointment(s).
We appreciate your choosing CLS Health and we look forward to providing excellent care to you!
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